Frequently Asked Questions
Getting Started 5
Our service gives you flexible access to Apple devices through simple subscription plans. The machines are hosted in secure datacenters and you connect over a remote desktop connection. There are no virtual machines involved, so you get full administrative privileges on a real Mac. Your data is removed after each session, or retained according to your preference.
You receive your credentials by email for DeskIn remote access. DeskIn is free for non-commercial use. Once connected, you have full admin access to the macOS desktop.
You're redirected to the User Portal where you can access your Mac credentials, manage your subscription, and track your remaining time. An email is also sent with all the access information.
DeskIn fournit un gestionnaire de fichiers intégré pour charger et télécharger n'importe quel type de fichier depuis votre appareil actuel.
The instances are already running, so you'll be provided with the credentials immediately after payment.
Hardware & Performance 5
Mac Mini M4 with a 10-core CPU, 16 GB unified memory, and a 256 GB SSD. Network speeds run from 700 Mbps to 1 Gbps download and around 200 Mbps upload.
Hardware configurations are fixed. If you need higher specifications, contact support and we'll discuss the available alternatives.
Around 1 Gbps download et 200 Mbps upload.
The datacenter is located in Cyprus (Europe).
Each machine is fully dedicated with no other users involved.
Software & Development 9
Yes. Full administrative privileges allow you to install any software you need.
Yes. The Macs fully support development tasks, with full administrative privileges so you can configure your environments exactly how you need them.
Instances come pre-installed with macOS. You can upgrade to the latest version, but specific versions cannot be chosen. The pre-installed version is macOS 26 “Tahoe”.
Only the default software from a fresh Mac installation is included. No additional software is pre-installed.
Yes. An Administrator user account provides full control without restrictions.
Yes, but it requires manual intervention from our technical team and some additional time.
Yes. Any workload type can be run on the rented machine.
The OS version is macOS 26 “Tahoe”.
Since SIP introduces additional hardware risk, we offer this customization only on 6-month and yearly plans. Contact support after purchase to have it enabled manually.
Networking & Remote Access 7
Yes, through third-party tools like Portail réseau USB ou FlexiHub. These work across multiple operating systems and offer free trials.
No, we don't provide port forwarding, but you can achieve the same result by using a tunnel instead.
Connection is only through DeskIn, though other software can be used. KVM access during boot or recovery is unavailable.
No, we don't offer that level of control over the firewall.
Network customization at that level is not available.
PassMark Software benchmarks show DeskIn achieved the highest frame rate and lowest latency among 12 remote desktop products. Users consistently report a smoother, more responsive experience compared to the alternatives.
Yes, SSH is fully supported. Connect straight from your own terminal, or use the built-in terminal in your user dashboard to open an SSH session to your Mac.
Plans, Pricing & Billing 9
Yes, a read-only demo instance is available so you can evaluate the service.
We offer flexible daily, weekly, and monthly options with Mini, Basic, and Pro subscriptions. Pricing starts from $15.00/day up to $99/month.
Credit/debit cards, PayPal, and Apple Pay are accepted.
Plan switching takes effect after your current plan expires. Extensions can be made anytime, with the new period starting after the current one ends.
The Daily Plan requires a minimum rental of 1 day. You can rent for any duration you need, whether daily, weekly, or monthly.
Yes, we offer competitive pricing for longer periods. See the Pricing page for details.
You'll be notified immediately. If a payment was made, a full refund is offered.
Plans start upon payment completion and terminate after the subscription expires or is cancelled.
Account, Security & Policies 7
Advanced encryption and secure server configurations protect your data. After your session, we ensure all data is removed by performing a full system wipe.
Support is available for account lockouts, password resets, or software installation. Just reach out to us by email and we'll help.
Advanced encryption and secure configurations protect your data. You can choose to have your data removed or retained according to your preference.
Yes. Our Acceptable Use Policy prohibits illegal file sharing, unauthorized system access, and any actions that violate applicable laws. Non-compliance may result in termination of services.
No. Mac instances are wiped upon subscription completion and the files are lost.
Log in to the portal with your provided credentials, navigate to Plans and Billing, select Manage my subscription, and cancel.
Early cancellation is allowed, but plans remain active until the end of the period (24 hours for daily, 7 days for weekly, 31 days for monthly).
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