FAQ
From Setup to Support – Everything You Need to Know About Our Rent a Mac Service
Service Information
Find answers about how our Rent a Mac service works, including setup procedures, system specifications, and data security measures.
What is Rent a Mac, and how does it work?
Rent a Mac offers flexible access to Apple devices through tailored subscription plans. We host our own Mac computers in secure datacenters, providing you with a remote desktop connection directly to our machines. No virtual machines are involved, ensuring full administrative privileges. After your session, we ensure all data is removed, or, if you prefer, we can retain your data so you can resume from where you left off.
How do I access the rented Mac after purchasing a plan?
After purchasing a plan, you will receive an email containing the AnyDesk credentials for remote access to the macOS desktop. AnyDesk is free for non-commercial use and can be downloaded. After connecting, you will have full access and control through the machine’s ADMIN user.
Can I install my own software on the rented Mac?
Yes, with full administrative privileges, you’re free to install any software necessary for your tasks.
What happens after I purchase a plan?
After the transaction is complete, you will be redirected to our User Portal, where you will be able to access your mac credentials, manage your subscription and keep track of the time remaining.
You will also receive an email containing all the needed information to both access your Mac instance and log in into User Portal in the future.
What are the specifications of the Macs available for rent?
We currently offer the Mac Mini M4 with a 10-core CPU, 16GB unified memory, and 256GB SSD.
The network speed you can expect can vary from 300Mbps to 700 Mbps download speed and around 400 Mbps upload speed
Is my data secure during the rental period, and what happens to it afterward?
Yes, we prioritize your data security by using advanced encryption and secure server configurations. After your session, we ensure all data is removed by performing a system wipe.
What should I do if I need to restart or reset the password on my rented Mac?
You are free to restart the machine, we are always here to help you with a locked account, password reset, or software installation. Just drop us an e-mail, and we will support you promptly.
Can I use the rented Mac for software development, such as Xcode or iOS app development?
Yes, our rented Macs are fully equipped to support software development tasks, including Xcode and iOS app development. With full administrative privileges, you can install and configure development environments as needed. Find out more here.
Is it possible to connect external devices, like USB drives or printers, to the rented Mac?
Due to the remote nature of our Mac servers, direct connection of physical external devices like USB drives or printers is not supported. However, you can utilize network-based solutions to access external resources:
File Transfers: You can use the integrated File Manager to upload and download any type of file from your current device, or use cloud storage services (e.g., iCloud, Dropbox, Google Drive)
Printing: Set up network printers that are accessible via the internet or use virtual PDF printers to save documents for later printing.
For detailed instructions or assistance with these setups, please refer to our Support page or contact our support team.
Is it possible to upgrade the hardware specifications of the rented Mac during my rental period?
Our Macs come with fixed hardware configurations. If you require higher specifications, please contact our support team to discuss available options or consider selecting a plan that meets your performance needs.
How do I transfer my files?
AnyDesk provides an integrated File Manager to upload and download any type of file from your current device.
Am I able to select the MacOS version I want to boot into?
No, our instances come with a pre-installed macOS version that the user can not change.
Available macOS versions are 15.2 and 15.3.1.
Do you provide port-forwarding? I need to run an http server on the mac
No, we don’t provide port forwarding but you can achieve this by using a tunnel instead.
Payments and Policies
Learn about our subscription plans, accepted payment methods, refund policies, and terms of service.
Do you offer free trial?
Unfortunately we don’t offer free trials. This is not available due to the complexity of the machine cleaning after each session.
What subscription plans do you offer, and how much do they cost?
We offer flexible daily, weekly, and monthly options with Mini, Basic, and Pro subscriptions. Pricing starts from $15.00/day to $99/month.
What payment methods do you accept for subscriptions?
We accept payments via credit/debit cards, PayPal and Apple Pay for your convenience.
Can I switch or extend my rental plan ?
Yes, you can switch between daily, weekly, and monthly plans. However, the transition will take effect after your current plan expires. Additionally, you can extend your rental period at any time by selecting a new payment plan; the new period will start once your current plan expires.
Is there a minimum rental period for the Macs?
Hourly plans require a minimum rental of 1 day.
You have the flexibility to rent for any duration you need, whether it’s daily, weekly, or monthly.
Check our detailed pricing options for renting a Mac here.
Are there any additional fees or hidden costs associated with the rental?
No, our pricing is transparent with no hidden fees. The cost of the subscription plan covers all aspects of the rental service.
What is your policy on data privacy and security during the rental period?
We prioritize your data security by using advanced encryption and secure server configurations. After your session, we ensure all data is removed, or, if you prefer, we can retain your data so you can resume from where you left off.
Do you offer any discounts for long-term rentals or bulk subscriptions?
Yes, we offer competitive pricing for longer rental periods. Please refer to our Pricing page for detailed information.
What happens if all systems are in use when I try to rent a Mac?
If all systems are occupied at the time of your rental request, we will notify you immediately. If you’ve already made a payment, we will offer a full refund.
Do you have an acceptable use policy for the rented Macs?
Yes, we require all users to comply with our Acceptable Use Policy, which prohibits activities such as illegal file sharing, unauthorized access to other systems, and any actions that violate applicable laws or regulations. Non-compliance may result in termination of services. For comprehensive guidelines, please review our Terms of Service.
How long is the validity of the plan?
The plan starts as soon as a payment is completed through our Check our models here
If I terminate a plan, will my files and settings be stored if I then purchase a plan later?
No, if you decide to not renew the plan, when your subscription finished we will wipe the Mac instance and your files will be lost.
How can I terminate my subscription?
Access your user portal here and log in with the credentials we sent you in your email, click “Manage my subscription” and then cancel your subscription.
