FAQ
From Setup to Support – Everything You Need to Know About Our Rent a Mac Service
Service Information
Find answers about how our Rent a Mac service works, including setup procedures, system specifications, and data security measures.
What is Rent a Mac, and how does it work?
Rent a Mac offers flexible access to Apple devices through tailored subscription plans. We host our own Mac computers in secure datacenters, providing you with a remote desktop connection directly to our machines. No virtual machines are involved, ensuring full administrative privileges. After your session, we ensure all data is removed, or, if you prefer, we can retain your data so you can resume from where you left off.
How do I access the rented Mac after purchasing a plan?
After purchasing a plan, you will receive an email containing the AnyDesk credentials for remote access to the macOS desktop. AnyDesk is free for non-commercial use and can be downloaded. After connecting, you will have full access and control through the machine’s ADMIN user.
Can I install my own software on the rented Mac?
Yes, with full administrative privileges, you’re free to install any software necessary for your tasks.
What are the specifications of the Macs available for rent?
We offer various models, including the Mac Mini M2 with an 8-core CPU, 10-core GPU, 8GB unified memory, and 256GB SSD, and the Mac Mini M2 Pro with a 10-core CPU, 16-core GPU, 16GB unified memory, and 512GB SSD.
Is my data secure during the rental period, and what happens to it afterward?
Yes, we prioritize your data security by using advanced encryption and secure server configurations. After your session, we ensure all data is removed, or, if you prefer, we can retain your data so you can resume from where you left off.
What should I do if I need to restart or reset the password on my rented Mac?
You are free to restart the machine, we are always here to help you with a locked account, password reset, or software installation. Just drop us an e-mail, and we will support you promptly.
Can I use the rented Mac for software development, such as Xcode or iOS app development?
Yes, our rented Macs are fully equipped to support software development tasks, including Xcode and iOS app development. With full administrative privileges, you can install and configure development environments as needed. Find out more here.
Is it possible to connect external devices, like USB drives or printers, to the rented Mac?
Due to the remote nature of our Mac servers, direct connection of physical external devices like USB drives or printers is not supported. However, you can utilize network-based solutions to access external resources:
File Transfers: Use cloud storage services (e.g., iCloud, Dropbox, Google Drive) to upload and download files between your local machine and the rented Mac.
Printing: Set up network printers accessible via the internet or use virtual PDF printers to save documents for later printing.
For detailed instructions or assistance with these setups, please refer to our Support page or contact our support team.
Is it possible to upgrade the hardware specifications of the rented Mac during my rental period?
Our Macs come with fixed hardware configurations. If you require higher specifications, please contact our support team to discuss available options or consider selecting a plan that meets your performance needs.
Payments and Policies
Learn about our subscription plans, accepted payment methods, refund policies, and terms of service.
What subscription plans do you offer, and how much do they cost?
We offer flexible daily, weekly, and monthly options with Mini, Basic, and Pro subscriptions. Pricing starts from $6.00/day to $55/month.
What payment methods do you accept for subscriptions?
We accept payments via credit/debit cards, PayPal and Apple Pay for your convenience.
Can I switch or extend my rental plan ?
Yes, you can switch between daily, weekly, and monthly plans. However, the transition will take effect after your current plan expires. Additionally, you can extend your rental period at any time by selecting a new payment plan; the new period will start once your current plan expires.
Is there a minimum rental period for the Macs?
There is no minimum rental period for the Macs. You can rent them for as short or as long as you need, with flexible daily, weekly, and monthly plans available to suit your specific requirements.Check our detailed pricing option for Rent a Mac here
Are there any additional fees or hidden costs associated with the rental?
No, our pricing is transparent with no hidden fees. The cost of the subscription plan covers all aspects of the rental service.
What is your policy on data privacy and security during the rental period?
We prioritize your data security by using advanced encryption and secure server configurations. After your session, we ensure all data is removed, or, if you prefer, we can retain your data so you can resume from where you left off.
Do you offer any discounts for long-term rentals or bulk subscriptions?
Yes, we offer competitive pricing for longer rental periods. Please refer to our Pricing page for detailed information.
How do I cancel my subscription, and will I receive a refund for the unused period?
You can cancel your subscription at any time by contacting our support team via the contact form on our website. Refunds for unused periods are evaluated on a case-by-case basis.
What happens if all systems are in use when I try to rent a Mac?
If all systems are occupied at the time of your rental request, we will notify you immediately. If you’ve already made a payment, we will offer a full refund.
Do you have an acceptable use policy for the rented Macs?
Yes, we require all users to comply with our Acceptable Use Policy, which prohibits activities such as illegal file sharing, unauthorized access to other systems, and any actions that violate applicable laws or regulations. Non-compliance may result in termination of services. For comprehensive guidelines, please review our Terms of Service.
